LOCAL EXPERTISE. A STEADIER CONNECTION.
Less troubleshooting. More living.
Practical tech support for your home and small business, from the desk to the doorbell.
01 / WHAT WE DO
One device acting up? An entire network to build? Get help that starts with your needs and makes the next step clear.
Get unstuck from wherever you are. Remote help when it fits, an in-person visit when the problem needs a hands-on approach.
Get things working ↗⌘02PC troubleshooting, smart device setup, and gaming console issues. Make the technology you already own easier to use.
Sort out a device ↗◉03Find dead zones, investigate lag, and optimize your home network for streaming, gaming, and everyday connections.
Improve your connection ↗⌖04Security camera planning, installation, and setup. Get help with placement, connectivity, and viewing your cameras.
Plan your camera setup ↗⌁05Network installation, equipment configuration, and troubleshooting for homes and small businesses.
Build a stronger network ↗⊞06Practical support for the computers, connected devices, and networks your small business depends on.
Talk through your needs ↗SUPPORT THAT FITS YOUR DAY
Local onsite service and scheduled remote support for your home or business. Start with a request so we can confirm the right service and a time that works.
AT YOUR LOCATION
Hands-on help with home computers, Wi-Fi, printers and connected devices.
$25 per additional 15 minutes · $100/hour
Request residential onsite ↗Pay only after we confirm your appointment and scope. This is the initial service fee; extra approved work is invoiced separately.
Pay $125 securely with Stripe ↗Email us for payment instructions for your confirmed session.
AT YOUR LOCATION
Onsite troubleshooting for small-business computers, equipment and networks.
$31.25 per additional 15 minutes · $125/hour
Request business onsite ↗Pay only after we confirm your appointment and scope. This is the initial service fee; extra approved work is invoiced separately.
Pay $175 securely with Stripe ↗Email us for payment instructions for your confirmed session.
ONLINE, BY APPOINTMENT
Convenient help with software, setup and everyday computer issues from home.
$20 per additional 15 minutes · $80/hour
Request residential remote ↗Pay only after we confirm your appointment and scope. This is the initial service fee; extra approved work is invoiced separately.
Pay $40 securely with Stripe ↗Email us for payment instructions for your confirmed session.
ONLINE, BY APPOINTMENT
Scheduled remote help for your business computers and software.
$25 per additional 15 minutes · $100/hour
Request business remote ↗Pay only after we confirm your appointment and scope. This is the initial service fee; extra approved work is invoiced separately.
Pay $60 securely with Stripe ↗Email us for payment instructions for your confirmed session.
All prices in USD. Initial service minimums apply; additional time is billed in 15-minute increments with your approval. Parts, software, quoted travel and applicable taxes are additional. Payment covers support time and does not guarantee a repair or confirm a booking. Remote sessions are scheduled; immediate or 24/7 availability is not offered.
CAN’T BRING IT IN?
Tell us your location, device type and issue. We’ll quote collection and any return delivery separately, confirm availability and agree on the device handoff before pickup. Diagnostic and repair work is quoted separately.
Request a pickup quote ↗SOMETHING A LITTLE DIFFERENT?
Camera setups, network projects or a service you don’t see here—email your question or special request. We’ll talk through what’s possible and quote the work before it starts.
Ask about a service ↗02 / A SIMPLE WAY FORWARD
A thoughtful approach, from the first conversation to the last connection.
A stubborn problem or a fresh installation—start with what you want to get working.
We’ll confirm the service, appointment, initial fee and any travel costs by email. Pay through your service’s Stripe checkout once everything is arranged.
Work through the solution with clear explanations and practical next steps.
03 / ROOTED IN THE METRO
On-site service for homes and small businesses across the Omaha metro. Remote support when your issue can be handled online.
Nearby? Include your location in your request so we can confirm availability and any travel costs.
PAYMENT, MADE SIMPLE
Choose your service above, send your request and wait for an appointment confirmation. Then use that service’s secure checkout to pay the initial fee.
Payment details are entered on Stripe’s hosted checkout. Additional approved time and custom work are invoiced separately. Have an invoice? Use the payment link included with it.
See rates & checkout options ↗Never email card numbers or passwords. Please contact us before paying if your scope or appointment is uncertain.
LET’S GET IT SORTED
Share a little about your setup and what isn’t working. We’ll take it from there.
Don’t include passwords, payment details, or other sensitive information.
A FEW GOOD QUESTIONS
Some software, setup, and troubleshooting issues can be handled remotely. Hardware problems, camera installation, and physical networking work may need a visit. We’ll work out the right approach with you.
Residential onsite starts at $125 for the first hour; business onsite starts at $175. Residential remote starts at $40 for 30 minutes; business remote starts at $60. See the rates above for additional time. Pickup and custom projects are quoted individually.
Results depend on your internet plan, provider, equipment, signal conditions, and the services you connect to. Troubleshooting helps identify bottlenecks and practical improvements.
We first confirm that your issue is suitable for remote help and arrange a time by email. You’ll approve any remote access for the session. Please stay available during support and back up important files before work begins.
Email support@heimdalltechservices.com as soon as possible with your appointment or payment reference. We’ll review your request and confirm the next steps before further work. Any service-specific cancellation or refund terms will be provided before payment.
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